FAQ – Sea Brand

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Frequent questions

How long does it take for home delivery?

We work with the shipping company Correos Express to ship most of our national orders. Delivery time is 2-3 business days. Sea Brand reserves the right to use its discretion in any circumstances where it makes more sense to use an alternative delivery method.

Can returns be made?

The time to make an exchange or return is 14 days from receipt of the product. Once this time has passed, it will not be possible to make any exchanges or returns.

Can I cancel my order?

You can cancel within 24 hours after placing the order as this is the time it takes us to process your order. If you want to cancel it outside the stipulated period, we will not refund the money, a check will be made with the value of the order to use on the website.

I have not received confirmation of my order

If you have not received your order confirmation in the email you used during the purchase, please contact us at seabrandsport@gmail.com

I had an error during the purchasing process

Write to us quickly and we will change your personalization data so that the product is perfect. Do it within a maximum period of 24 hours, otherwise we will not be able to make the change.

Can I change the delivery address of my order?

If you have made an error in your delivery address, you can contact our team at seabrandsport@gmail.com. Keep in mind that you must do so within a maximum period of 48 hours from when you place the order.

What do I do if my product has arrived defective?

If your product has arrived defective or in poor condition, contact us through our email seabrandsport@gmail.com and we will arrange a garment exchange immediately. To facilitate our task, please attach images of the product and your order number to the email.